I’m after some feedback on my research proposal.
Like Brendan’s approach, I’m going to use Google Docs as well as my blog. I have already added some initial ideas to my blog, which, through an iterative approach will be tested and refined as I go along. The idea is to use an approach that is grounded in characteristics of design-based research: ‘Pragmatic, Grounded, Interactive, iterative and flexible, Integratvie and Contextual.’ (Wang and Hannafin, 2005).
This week I aim to link up my Google Doc – it would be great if I could get some feedback on that when it arrives.
To get started and to give some idea about where I am heading I have listed below the problem and some research questions.
Statement of problem
- Knowledge transfer is recognised as an important success factor in IT implementations (Gallivan, Spilter and Koufaris, 2004; Hines and Goodhue, 2003; Karlsen and Gottschalk, 2004). The problem is that knowledge is lost during the transfer from consultants or experts to the final users of the ERP system during its implementation.
- How can NGL be used to support knowledge between the client and consultants regarding business needs and process the system should support?
- How can NGL be used to support the client in how the IT solution works?
- How can NGL be used to ensure end users are not only supported but can build their competency in using new software?
thanks for reading.